NHS 24 (Scotland)
for 24 hour medical advice
0845 24 24 24
www.nhs24.com

NHS Choices
Directory of health services and health advice
www.nhs.uk 

NICE (National Institute for Health and Clinical Excellence)                                            
NICE is the NHS body responsible for producing national guidance on health technologies and treatments. NICE assesses technologies for their clinical and cost-effectiveness. Once it has recommended a medicine, the NHS is obliged to make it available for patients. 
The site gives you the opportunity to search for the patient/public versions of guidance by keyword, by health care topic, or by date.
http://www.nice.org.uk/patientsandpublic

PALS (Patient Advisory Liaison Service)
Confidential advice & support to patients, families and their carers (available in all Trusts)
Phone relevant hospital and ask for the PALS team

UK Transplant   
Has a UK-wide remit, and its key role is to ensure that donated organs are matched and allocated in a fair and unbiased way. Right now more than 360 people in the UK need a liver transplant that could save or improve their life. But each year around 70 people die while waiting for a transplant. If you want to help someone live after your death, sign up to register now.
www.uktransplant.org.uk

Complaints regarding NHS servcies

Independent Complaints Advocacy Services (ICAS)
North East and Cumbria: 0808 802 3000
Yorkshire and Humberside: 0808 802 3000
North West: 0808 802 3000
West Midlands: 0845 120 3748
South West: 0845 120 3782
London: 0845 120 3784
Bedfordshire and Hertfordshire: 0845 456 1082
Essex: 0845 456 1083
Cambridge, Norfolk and Suffolk: 0845 456 1084
South East: 0845 600 8616
East Midlands: 0808 802 3000
Email: pohwericas@pohwericas.net
www.pohwer.net
Supports patients and their carers wishing to pursue a complaint about their NHS treatment or care.

NHS Constitution for England
The constitution covers the 'rights' patients have when accessing NHS services. Available in a number of languages.
www.dh.gov.uk